Trustly and open banking at Chancer
First, the honest part: whether Trustly appears in a given cashier on a given day is something only that cashier can tell you. The provider contracts bank by bank and market by market, and coverage shifts. The editorial team therefore does not claim it is available — check the interface before planning around it. Everything else here applies to open banking payments generally, and the rest of the rails sit on the payments overview.
Minimum deposit
2 000 Ft
Minimum withdrawal
5 000 Ft
Availability
Check cashier
Verification
24-72 hours
How it works, and why that helps in a dispute
Instead of entering card details, you log into your own online banking through an intermediary and approve a transfer there. The money moves from your bank account; the receiving side is told the approval happened.
The consequence worth caring about is evidential. Because the payment originates in your bank, the proof originates there too — you do not have to ask the operator for it. A transaction confirmation with its reference, a statement extract and the approval timestamp form a package that is difficult to argue with in a complaints procedure.
The return journey
The closed loop applies here as everywhere: funds go back the way they came, which in practice often means an ordinary bank transfer to your account rather than a payment through the same interface. That is not a deviation, only a different timeline, and it means entering the account details separately at withdrawal.
If the account used for the deposit has since been closed, the situation is the familiar one — request an alternative route and attach the bank’s confirmation of closure. The sequence is described on the withdrawals page.
When the session breaks
The characteristic failure of open banking is an interrupted session: the bank approves the payment, the browser never returns to the cashier, and the credit does not appear. The money is not lost; the matching simply never ran. What a report needs is the banking confirmation and the exact time of approval.
If the answer is that no such transaction can be seen, ask for that statement in writing. Two contradictory positions — your bank saying the money left, the operator saying nothing arrived — are precisely the material that makes a complaint actionable rather than a matter of opinion.
What to keep
| Record | What it establishes | Where to find it |
|---|---|---|
| Banking transaction confirmation | That the funds left your account | Your online banking |
| Approval timestamp | Which payment is being discussed | Login or activity history |
| Screenshot of the final payment screen | What the flow reported at the end | The payment interface |
| Account transaction list | That the credit never arrived | Financial history in your account |
| Support ticket number | When the case opened | Email confirmation |
Consent and data
Open banking flows request access to certain account information at login. It is worth reading what you are consenting to and for how long, and knowing that the consent can be withdrawn at the provider. The privacy policy sets out where such questions go, and data protection authorities remain the route for anything the provider will not resolve.